Put the power and technology into the hands of your sales associates!
In today’s increasingly service-driven retail landscape, it is now more important than ever for retailers to adhere to the consumer demands of service, efficiency and competency. Satisfying consumer expectations, brand loyalty and customer retention remain the key focus for retailers. With the rapid adoption of mobile devices and the increasing rise of sales via mobile, it’s imperative to ensure that store associates have as much flexibility and knowledge as your customer has.
Using in-store technology advancements for driving customer interactions such as ChainDrive’s Mobile Point of Sale can assist your sales associates to deliver a more personalized and engaging service. Armed with a Windows tablet, ChainDrive Mobile point of sale allows employees to instantly engage with customers anywhere throughout the sales floor. Sales associates can provide real-time enterprise-wide detailed product and customer information and can place orders easily and rapidly, providing prompt VIP service and smart customized recommendations.
- Real-time chain-wide inventory visibility on item availability, size and location
- Complete product description with image and price
- Instant product look up by style, product code or description
- Item reserve at the customers desired location
- Item store transfer with email confirmation
- Line busting, save the sale
- Instantly retrieve real-time detailed customer information
- Create, update or edit customer information on the spot
- Customer look-up complete with address, email, phone
- Past purchase and returns history
- Smart search and filter capabilities
- Leverage purchase history to facilitate cross & upselling
- Empower Sales Associates
- Customize Engagement
- Up-sell / Cross-sell
- Increase Productivity
- Improve Customer Experience
Product Search allows the floor sales associates to quickly search items and retrieve detailed product information on the spot. Real-time seamless inventory availability is not only convenient; it also improves staff effectiveness and delivers a personalized service to the consumer, improving overall customer relations and increased sales.
Customer Search allows the floor sales associates to instantly retrieve or capture real-time detailed customer information. By using ChainDrive Mobile POS Customer Search, sales associates can engage with customers and capture their data as they move throughout the store. The Customer Search functionality increases the ability to better manage your relationships with your current and perspective customers and allows you to gain critical insight into their buying patterns, habits and preferences.
Personalized and charismatic interaction with customers is essential to delivering an exceptional store experience. Digitally empowered employees can interact with customers on a personal, intimate level, cultivating brand loyalty and lifelong connections.
Put customer and product information directly into the palms of your store associates. Increase their productivity and efficiency by allowing them to complete the sale anywhere throughout the store floor.
Catering for the consumers need for convenience, independent customers will love the fact that they can search freely for product information via kiosks located throughout the store, complete with detailed information, product images, inventory availability and pricing.